Exchanges are only accepted for faulty products, and only within 5 days of the customer receiving the order.

Returns or Return shipping fees are not accepted unless the items are damaged or shipped incorrectly. Clothing that has been washed or worn will not be accepted for return. Accessories must be unopened, unused, and in condition, as received.


To Return Item(s)

E-mail info@coolulu.com, outlining the details of your return or exchange.